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Cannot change email to my custom email domain #8163
Description
Please confirm the following.
- I checked the existing issues for duplicate problems
- I have tried resolving the issue using the support portal
What browsers are you seeing the problem on?
Safari, Chrome (including Arc, Brave, Opera, Vivaldi)
Describe the bug
I wanted to change my email to omar@ramen.games, and I have setup mail serves in order for this to work. I have had no problem on most websites but on Modrinth a toast in the bottom right would show up saying this: An error occured, validating email is useable.
Steps to reproduce
- Go to modrinth.com
- Sign in
- Click on profile picture in the top right and click on settings
- Go to the account and security tab
- Click change email
- Type omar@ramen.games and hit save email
Expected behavior
This should complete successfully and send and email to the address for ownership verification as this is a valid email.
Additional context
No response
Reacted by TrulyFlawed
Activity
Ceebug commentedon Oct 30, 2026
I think it means it failed validating email is usable
According to the error not being lower case uuh that tells me to treat it as one sentence. This is not very obvious tho and is probably bad UX
TrulyFlawed commentedon Nov 10, 2026
I've been having this issue too.
clrxbl commentedon Nov 10, 2026
The issue here is that we have strict rules on what email address domains are allowed for registration or not to tackle spam accounts. If you email support we're usually happy to make an exception (on a case-by-case basis).